Since the beginning of March, the leadership at DSP Insurance Services has been actively monitoring the developments surrounding coronavirus COVID-19, with a focus on the health of our staff and the potential impact on business operations.
I want to personally reassure you that DSP is prepared to meet the unprecedented challenges posed by this pandemic and will continue to provide the level of professionalism and personalized service you have come to expect of us.
Two weeks ago, we activated our Pandemic Response Plan, which includes protocols for infectious disease control as well as the remote operation for essential DSP business functions. At this time, DSP’s Schaumburg and Lombard offices will remain open and safe for a skeleton staff whose work cannot be performed remotely. All other DSP staff members have been transitioned to working remotely for the duration of this national emergency.
• Our customer service team will maintain regular staffing and hours of service: 8:00am to 5:00pm weekdays, except holidays, and can be reached at (847) 934-6100 or via email at firstname.lastname@example.org.
• We will continue to remit premiums, process claims, perform underwriting and issue policies/bonds.
Additionally, we have suspended nonessential business-related travel until further notice and have asked staff members to utilize virtual meeting technology and teleconferences where feasible. We will continue to monitor the situation and respond as required to directives from our local government as well as state and federal authorities. We are in dialogue with key vendors to assure that they can provide essential services to DSP and its clients throughout the duration of this emergency.
Whatever the circumstances, DSP is equipped with a dedicated staff, leading-edge technology, and the technical skills to continue to provide exceptional service to you, our business partners, as well as the hundreds of thousands of policyholders we serve.
We look forward to continuing our partnership with you.